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International and Chinese clients

A clear route to organising services in Italy

Salone Hostess helps companies based outside Italy prepare the local part of their project with a written brief, agreed responsibilities and one accountable Italian counterpart.

Designed for cross-border projects

What we clarify before you travel

The service is prepared around the venue, schedule, audience and operating requirements of your project in Fiera Milano Rho and showrooms in the city.

  • Scope, dates, working hours and on-site responsibilities
  • Required languages and actual level to be verified during selection
  • Dress code, product briefing and escalation contact
  • Written quotation in euros, included services and optional items

Local delivery

Services available through Salone Hostess

Each request is assessed against real availability and confirmed only through a written quotation.

Staff for the stand at the fair

Welcome, qualifying and display supervision at Rho.

In the furniture halls the visitor touches, opens, sits down. You need supervision that protects the display without stiffening the atmosphere, and can tell in seconds the buyer from the curious visitor.

  • Welcome in Italian and English, other languages on request
  • Visitor qualifying against your commercial priorities
  • Supervision and protection of the exhibited pieces
  • Appointment management with buyers

Staff for showrooms and city events

Brera, Tortona, 5Vie: the city is the second stand.

During design week the city spaces work long hours with continuous flows. We provide welcome, installation supervision, guest-list management and visitor assistance in showrooms and temporary spaces.

  • Welcome and supervision in showrooms and temporary spaces
  • Guest-list and by-invitation access management
  • Assistance and supervision of installations
  • Extended hours and rotation over several days

Product specialists and sales staff

People who can say the designer’s name and the delivery time.

Profiles trained before opening on collections, materials, finishes and designers. They can tell a piece with the words approved by marketing and recognise when it’s time to pass the negotiation to a salesperson.

  • Briefing on collections, materials and designers
  • Presentation script agreed with your marketing
  • Handling of samples and catalogues
  • Structured hand-over of the contact to sales

Interpreters and bilingual hostesses

The most international week of the year in Milan.

Buyers, architects and press arrive from all over the world. We provide business interpreters and hostesses with language level verified at interview, prepared on the terminology of furniture and design.

  • English, French, Spanish, German, Portuguese, Russian, Chinese, Arabic
  • Negotiation interpreting at the stand and in the showroom
  • Escorting delegations and groups of architects
  • Translation of technical sheets and floor materials

Cocktails, dinners and evening events

After 6pm design week moves into the city.

Presentations, showroom cocktails, dinners for clients and press: we provide welcome, guest list, cloakroom and floor assistance, in the same register as the daytime display.

  • Welcome and guest-list management
  • Cloakroom and reserved-area supervision
  • Floor assistance and coordination with catering
  • Staff available for evening and late-night hours

Fair + city coordination

Two fronts, one contact and one quote.

The service that avoids the hardest part: managing two different teams in two different places. One team leader per front, a single contact for you, shifts and replacements coordinated across the whole week.

  • A dedicated team leader for the stand and for the showroom
  • Shifts and replacements coordinated across the two fronts
  • A single agency contact for the whole week
  • A unified daily report

Remote preparation

From the first brief to on-site delivery

Documents and briefing can be prepared remotely before the team or client arrives in Italy.

  1. 1 · Briefing, ideally in February

    We define the two fronts — stand and city —, hours, expected flows, brand register and languages needed. This week, lead time is the factor that determines the quality of the team.

  2. 2 · Written quote in 24 hours

    Profiles, headcount per front, hours, daily cost, any evenings and the total. Build days and evenings are separate, explicit items.

  3. 3 · Selection and advance option

    You get a shortlist with photo, experience, languages and availability. We option the chosen profiles well ahead, reserves included: in April in Milan the good staff don’t stay free.

  4. 4 · Contracts and paperwork

    Engagement, contracts, mandatory notifications, insurance and payments are on OPEN S.r.l. The company gets a single invoice for the whole week.

  5. 5 · Training on product and display

    A briefing on your materials: collections, designers, finishes, the visitor journey, what can be touched and what can’t. With a visit to the display when timing allows.

  6. 6 · The week and continuous support

    A team leader on each front, daily roll-call, immediate replacements and an agency contact reachable from morning to the end of the evening events.

  7. 7 · Report and close-out

    Attendance statement per front, collected contacts and a short note on what worked, useful to plan next edition as early as September.

Questions from international clients

Can a company based outside Italy request the service?

Yes. OPEN S.r.l. assesses requests from international companies and provides a written quotation based on location, dates, scope and availability.

Can the briefing be completed remotely?

Yes. Objectives, schedules, roles, dress code, language requirements and reference materials can be agreed before arrival in Italy.

Can we request Chinese-speaking or multilingual staff?

Language requirements can be included in the brief. Availability and the required proficiency level are verified during selection and confirmed in writing.

Who is the Italian contractual counterpart?

OPEN S.r.l., VAT no. 16423471008, is the company identified on the website and in the quotation.

Planning a project in Italy from abroad?

Send dates, location, objectives, required services and languages. We will reply with the information needed to evaluate the project.